As the owner of Xennox Diamonds, a second-generation, 50-year family jewellery business, Karl Schwantes combines craftsmanship with a deep focus on creating exceptional, personalised client experiences. He is known not only for designing distinctive, high-quality jewellery, but for delivering unforgettable moments for every customer he works with.

Karl is also a Customer Experience Expert and internationally award-winning author, a Telstra Business Awards finalist, and winner of the My Business Awards 2020 for Best Customer Experience.