You may contact us with any queries you may have in respect of this policy or your personal information by contacting The Carousel via email: [email protected], or alternatively via post to the address above.
If you wish to make a complaint in relation to your personal information, or would like further information on The Carousel’s processes for handling complaints, then you may also contact us via the above means, and we will endeavour to assist you.
1. General policy
The Carousel understands that your privacy is very important, and respects the privacy of individuals. This policy governs the collection, use and disclosure of personal information.
There are a number of ways that you can access, view, participate and interact with The Carousel, which include (but are not limited to):
a) customer newsletters and EDMs;
b) registering to participate and contribute to our digital platform;
c) online competitions;
d) commenting on our content;
e) contributing to online forums;
f) promotions and marketing;
g) through third party login platforms such as Facebook, Instagram, Twitter;
h) through third party affiliate organisations and joint ventures.
The services listed above and other activities detailed generally on The Carousel’s website from time to time (available at www.thecarousel.com) are, altogether, The Carousel’s “Functions and Activities”.
When you share information with The Carousel, for example, by commenting on posts, creating an account or entering an online competition, we can make these Functions and Activities even better. This also allows third parties and brands who are also involved in our Functions and Activities to improve their products. We do not provide your personal information to third parties unless you have agreed for us to do so.
2. Collection of solicited personal information
The Carousel collects personal information where it is reasonably necessary for its Functions and Activities.
Where The Carousel requests personal information in relation to its Functions and Activities, The Carousel will state the general purposes for its use and to whom it may be disclosed, and the main consequences, if any, if the information is not provided.
Further, The Carousel will not solicit personal information about an individual from someone other than the individual, unless it has obtained consent to do so, or it is unreasonable or impractical in the circumstances for The Carousel to obtain this consent.
3. Anonymity and Pseudonymity
When providing your personal information to The Carousel, you have the option of not identifying yourself, i.e. using a pseudonym.
However, where it is impractical for The Carousel to provide and perform its Functions and Activities in relation to an individual who has not identified themselves, The Carousel may ask for this identifying information. If you do not comply with this request, then you may be prevented from accessing or using The Carousel’s services.
4. Collection of unsolicited personal information
If The Carousel receives an individual’s personal information in circumstances where this information has not been requested, then The Carousel will, as soon as reasonably practical, determine whether or not such personal information is relevant to its Functions and Activities.
If The Carousel would not ordinarily have collected this information, then it will be destroyed, if it is lawful and reasonable to do so.
5. Notification of the collection of personal information
At the time that The Carousel collects an individual’s personal information (or as soon as reasonably practical), The Carousel will notify an individual that this information has been collected, and the circumstances of that collection.
6. Use of personal information
The Carousel uses the personal information that it collects to fulfil its Functions and Activities and to keep its users informed of The Carousel’s business, and the products and services that it provides.
The Carousel tries to ensure, that as far as is practicable, this information is accurate, up to date, and complete.
The Carousel may use personal information from time to time to send marketing material that The Carousel considers will be useful. If The Carousel is notified that a person does not wish to receive such information, it will not send it to that person. This does not apply to information that The Carousel is legally required to send.
7. Disclosure of personal information
Generally, The Carousel will obtain consent before it discloses any personal information. Consent may be given expressly or it may be implied by conduct. Depending on the product or service, personal information may be disclosed to:-
a) external service providers such as retailers and other Australian and overseas related companies and promotional partners who participate in The Carousel’s Functions and Activities;
c) social media companies such as Facebook, and other public forums in which you choose to participate and through which you access The Carousel’s services; and
d) any other person authorised, implicitly or expressly, when the personal information is provided to or collected by The Carousel.
The Carousel may disclose personal information to overseas recipients, this is likely where The Carousel’s related parties and promotional partners have overseas subsidiaries or an individual uses a third party platform such as Facebook connect to use The Carousel’s services, and the servers for that platform are not located in Australia.
8. Transborder data flows
Generally, The Carousel will not disclose personal information to an overseas entity without having obtained an individual’s consent. In obtaining this consent The Carousel will ensure that users are made aware that the Australian privacy law or a law providing for similar privacy protections may not apply to an overseas entity’s use of such personal information.
9. Security of personal information
The Carousel takes all reasonable steps to protect personal information it holds from loss, unauthorised access, modification, disclosure, interference or other misuse. The Carousel will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for The Carousel’s Functions and Activities.
10. Sensitive personal information
The Carousel does not generally collect any sensitive information as that term is used in the privacy legislation (including information relating to racial or ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health or medical history). The Carousel will only collect sensitive information where required by law or with consent and that information is reasonably necessary for, or related to one of its Functions or Activities. If The Carousel holds any sensitive personal information, that information will only be used and disclosed by The Carousel for the purpose for which it was provided. If The Carousel asks for sensitive information, The Carousel will explain this.
11. Access to personal information
A person may request access to personal information that The Carousel holds about them from The Carousel. The Carousel will process such requests within a reasonable time and in the manner, if any, requested. If The Carousel denies an access request, it will provide reasons for doing so.
12. Correction of personal information
The Carousel will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date. The Carousel should be promptly notified if there are any changes to an individual’s personal information. A person may ask The Carousel at any time to correct personal information held by it about them. On request, or if The Carousel becomes aware that personal information which it holds is inaccurate, out-of-date, incomplete or irrelevant or misleading, The Carousel will take reasonable steps to correct the information so that it is accurate, complete and up to date, and will also notify any third parties, to which this information has been disclosed, of these corrections. If The Carousel does not make changes in response to a request, it will provide reasons for not doing so.
13. Changes to this policy
The Carousel may amend this policy from time to time, and the policy will be published on The Carousel website.
- When you visit our website
When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
- Third party sites
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites. You have the ability to opt out of third party participation if you desire.
We make all reasonable efforts to ensure that information on this web site is accurate at the time of publication, but provide no guarantees, warranties or undertakings that the information contained on this web site is accurate, complete or up-to-date. There may be errors on this web site for which the Company apologises and disclaims all liability.
- Intellectual Property
Copyright in the information and material on this web site is vested in The Carousel under the Copyright Act 1968 (Cth), the laws of other countries and international treaties. We reserve all intellectual property and other rights in relation to the information and material on this web site, including (but not limited to) any registered trade marks.
This website is not guaranteed to be free from viruses or anything else that may interfere with or damage the operations of your computer systems. Your use of this web site is entirely at your own risk.